Shipping Policy

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Last updated: 4 September 2026

This Shipping Policy explains how FERMOR processes, ships and delivers orders placed on https://fermor.co.in.

1. Shipping Coverage

We currently ship within India only. International shipping is not available at this time; this section will be updated once international shipping is enabled.

2. Shipping Charges

• Orders below ₹999: a standard shipping charge applies, shown at checkout.
• Orders of ₹999 and above: free standard shipping within India.

Exact shipping charges are calculated and displayed at checkout before payment is completed.

3. Order Processing Time

Orders are typically processed and handed over to our courier partner within 1–3 business days of payment confirmation, excluding weekends and public holidays. Processing times may vary during sale periods, high order volumes or unforeseen circumstances.

4. Delivery Timelines

Once shipped, orders are generally delivered within 4–9 business days depending on your location and courier serviceability. Delivery timelines are estimates only and are not guaranteed. Actual delivery times may vary due to courier delays, weather, public holidays, remote-area serviceability, incorrect address details or other factors outside our control.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email or SMS with tracking details so you can follow your shipment's progress.

6. Shipping Partners

We use Shiprocket and its network of courier partners to fulfil and deliver orders. Once an order is handed over to the courier, delivery is managed by that courier partner, though we will assist with any legitimate delivery-related queries.

7. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and serviceable PIN codes. We may contact you by call, SMS, WhatsApp or email to confirm a COD order before dispatch. Repeated refusal of COD orders or failed delivery attempts may affect future COD eligibility.

8. Incorrect or Incomplete Address

Please ensure your shipping address, including PIN code and a reachable phone number, is complete and accurate. FERMOR is not responsible for delays or failed delivery caused by incorrect or incomplete address details provided at checkout.

9. Undelivered or Returned-to-Origin (RTO) Shipments

If a shipment is returned to us because delivery could not be completed (for example, due to an incorrect address, customer unavailability or refused delivery), we will contact you to arrange reshipment or a refund, as applicable. Additional shipping charges may apply for reshipment, and will be communicated before being charged.

10. Contact Us

For questions about shipping or an order in transit, contact us at support@fermor.co.in.