Terms of service

Terms of Service

Last updated: 4 September 2026

1. Overview

Welcome to FERMOR. In these Terms of Service, the terms “FERMOR”, “we”, “us” and “our” refer to the owner and operator of the FERMOR website and online store available at https://fermor.co.in.

FERMOR operates this store and website, including all related information, content, features, tools, products and services, to provide customers with an online shopping experience (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with our Privacy Policy, Shipping Policy and Return, Refund and Exchange Policy, explain your rights and responsibilities when you access, browse, register on, or make a purchase through our website.

By visiting, interacting with, registering on, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not access or use our Services.

2. Business Information

FERMOR is operated as a sole proprietorship by:

Legal/Trading Name: FERMOR
Owner/Proprietor: [KUSHAL BANSAL]
Business Address: [S 41, PARAM PURI, UTTAM NAGAR, NEW DELHI 110059]
Customer Support Email: support@fermor.co.in
Customer Support Phone/WhatsApp: [+91 7703963793]
GSTIN: [07CIAPB8954N1ZV]
Grievance Officer Contact: support@fermor.co.in / [INSERT PHONE NUMBER]

3. Eligibility and Account

By using our Services, you represent that you are legally capable of entering into a binding contract under applicable law.

If you are below the age of 18 years, you may use the Services only with the involvement, supervision and consent of a parent or legal guardian. You may not use the Services if you are not legally permitted to enter into a contract.

You may be required to provide information such as your name, email address, phone number, billing address, shipping address and payment details while using the Services or placing an order. You agree that all information provided by you is accurate, current, complete and belongs to you or is provided with valid authority.

You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account.

4. Products and Product Information

FERMOR offers lingerie, shapewear, hosiery, thermal wear, fashion accessories, silicone accessories, adhesive body products and related products.

We make reasonable efforts to display product descriptions, colours, images, sizes, specifications and pricing accurately. However:

  • Product colours may appear differently depending on your device, screen settings, lighting and display configuration.

  • Product measurements, fit and appearance may vary slightly due to fabric, stretch, manufacturing variation and individual body shape.

  • Product images are for illustrative purposes and may not always represent the exact scale, colour tone or appearance of the product.

  • Customers are responsible for reviewing product details, size guides, care instructions and suitability information before placing an order.

  • We may modify product descriptions, prices, availability, images, packaging or specifications without prior notice.

We reserve the right to limit quantities, discontinue products, refuse sales to any person or location, or cancel orders where necessary.

5. Size, Fit and Product Use

Customers should carefully review the relevant product description and size guide before placing an order. Shapewear, bras, stockings, body tape, silicone covers and related products may fit differently depending on body shape, size selection, garment stretch and intended use.

FERMOR is not responsible for incorrect size selection by the customer where the correct product description and size information were made available before purchase.

For adhesive, silicone, body tape and skin-contact products:

  • Please read product instructions before use.

  • Perform a patch test where appropriate.

  • Do not use a product if you have known sensitivity, allergy, damaged skin, irritation or any relevant medical condition.

  • Discontinue use immediately if irritation, discomfort or adverse reaction occurs.

  • FERMOR does not provide medical advice. For medical concerns, consult a qualified healthcare professional.

6. Orders and Order Acceptance

When you place an order, you make an offer to purchase the selected product(s) at the displayed price, subject to these Terms.

An order confirmation, payment confirmation or automated email does not by itself constitute final acceptance of your order. FERMOR reserves the right to accept, decline, modify, place on hold or cancel an order for reasons including:

  • Product unavailability or inventory discrepancy.

  • Incorrect pricing or product information.

  • Suspected fraud, misuse or unauthorized transaction.

  • Incomplete, inaccurate or unverifiable customer information.

  • Delivery restrictions or non-serviceable PIN code.

  • Failure of payment authorization.

  • Violation of these Terms.

  • Any reason reasonably necessary to protect FERMOR, customers or third parties.

If an order is cancelled after payment has been successfully received, an eligible refund will be processed in accordance with our Return, Refund and Exchange Policy and applicable law.

7. Pricing, Taxes and Billing

All prices displayed on the FERMOR website are in Indian Rupees (INR) unless otherwise stated.

Product prices, offers, discounts, promotions, shipping charges and availability may change without notice. The applicable price for your order will be the price displayed at the time the order is placed, subject to correction of errors.

Unless otherwise specified:

  • Applicable taxes, if any, may be included in or added to the order value as shown at checkout.

  • Shipping charges, cash-on-delivery charges, handling charges or other applicable charges will be displayed during checkout before payment is completed.

  • Promotional offers may have separate terms and conditions.

  • If there is any conflict between a promotional offer and these Terms, the promotional offer terms will apply to that offer.

You agree to provide complete, correct and current billing, payment and account information. You confirm that you are authorised to use the payment method used for the order.

8. Payments

Payments may be processed through third-party payment gateways, including Razorpay or other payment providers made available at checkout. By placing an order, you agree to comply with the terms and conditions of the applicable payment provider.

FERMOR does not store your complete payment-card details. Payment processing is handled by the relevant payment gateway or service provider in accordance with its own terms and privacy practices.

We may offer payment methods including, where available:

  • UPI.

  • Debit cards.

  • Credit cards.

  • Net banking.

  • Wallets.

  • Cash on Delivery (“COD”).

Availability of payment methods may vary based on location, order value, PIN code, customer eligibility, operational requirements and payment-provider availability.

9. Cash on Delivery

Cash on Delivery may be offered only for eligible orders and serviceable PIN codes.

FERMOR reserves the right to:

  • Refuse or restrict COD for certain products, locations, customers or order values.

  • Contact customers by phone, WhatsApp, SMS or email to confirm COD orders.

  • Cancel an unconfirmed, suspicious, incomplete or high-risk COD order.

  • Apply a COD handling fee where disclosed at checkout.

  • Restrict future COD eligibility in cases of repeated order refusal, failed delivery, non-response or return-to-origin activity.

Customers must be available to receive and pay for the COD order at the delivery address. Failure to accept a confirmed COD order may affect future COD eligibility.

10. Shipping and Delivery

FERMOR may use Shiprocket, courier partners, logistics providers or other third-party shipping services to process deliveries.

Shipping charges, delivery estimates and serviceability are displayed at checkout where applicable. Delivery timelines are estimates only and are not guaranteed.

Delivery may be affected by factors outside our control, including:

  • Courier delays.

  • Weather conditions.

  • Public holidays.

  • Operational disruptions.

  • Incorrect or incomplete delivery information.

  • Remote-area serviceability.

  • Government restrictions.

  • Force majeure events.

  • Customer unavailability.

  • Security checks or local delivery restrictions.

Once an order is handed over to the courier or logistics partner, delivery is handled by that partner. However, FERMOR will make reasonable efforts to assist customers with legitimate delivery-related queries.

Customers must provide accurate shipping details, including full address, landmark, city, state, PIN code and active phone number. FERMOR is not responsible for delay, failed delivery or loss caused by incorrect or incomplete customer-provided details.

Please review our Shipping Policy for further information.

11. Cancellations

Cancellation requests may be accepted only before the order is processed, packed, shipped or handed over to the courier partner.

To request cancellation, contact us immediately at support@fermor.co.in with your order number and registered contact details.

We cannot guarantee cancellation once processing has started. Orders that have already been shipped cannot ordinarily be cancelled and will be handled under our Return, Refund and Exchange Policy, where applicable.

12. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Return, Refund and Exchange Policy.

Due to hygiene, safety and personal-use considerations, certain intimate-wear, lingerie, shapewear, hosiery, silicone accessories, nipple covers, body tape, adhesive products and similar items may not be eligible for return, refund or exchange once opened, tried on, worn, washed, used, damaged, altered, or where hygiene seals/tags/packaging have been removed.

Nothing in these Terms limits any non-excludable rights available to customers under applicable law. Products that are defective, damaged, incorrect, materially different from the description, or not delivered as ordered will be assessed and handled in accordance with applicable law and our Return, Refund and Exchange Policy.

13. Intellectual Property

All content available through the FERMOR website and Services, including the FERMOR name, logo, trademarks, text, product descriptions, product images, videos, designs, graphics, website layout, branding, packaging concepts and other material, is owned by or licensed to FERMOR unless otherwise stated.

You may use the website only for lawful, personal and non-commercial shopping purposes.

You must not, without our written permission:

  • Copy, reproduce, republish, distribute or exploit website content.

  • Use FERMOR trademarks, logos or brand identity.

  • Download or use product images for commercial purposes.

  • Create derivative works based on our content.

  • Use automated systems, bots, crawlers, scrapers or data-extraction tools to access the website.

  • Misrepresent an association with FERMOR.

All rights not expressly granted are reserved.

14. Third-Party Services and Links

Our Services may include links, integrations, tools or content provided by third parties, including Shopify, Razorpay, Shiprocket, courier partners, social-media platforms and other service providers.

We do not control and are not responsible for third-party websites, products, services, policies, availability or content. Your use of third-party services is subject to the terms and privacy policies of the relevant third party.

15. Relationship with Shopify

FERMOR is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases made through our store are made directly between you and FERMOR.

Shopify is not responsible for the products sold by FERMOR, order fulfilment, returns, refunds, delivery, customer support, product quality, product safety, or any disputes arising between you and FERMOR.

To the extent permitted by law, you release Shopify and its affiliates from claims arising from purchases or transactions made directly with FERMOR.

16. Privacy

Your personal information is collected, used and processed in accordance with our Privacy Policy.

Because our store is powered by Shopify, Shopify may process certain personal information to operate, maintain, secure and improve the services provided through the store. Payment gateways, logistics partners, communication providers and other service providers may also process limited information needed to complete transactions, deliveries and customer support.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

17. Reviews, Feedback and User Content

If you submit reviews, feedback, photos, suggestions, comments or other content to FERMOR, you grant us a non-exclusive, worldwide, royalty-free, sublicensable right to use, reproduce, modify, publish, display and distribute such content for operating, improving and promoting our Services.

You confirm that any content submitted by you:

  • Is accurate to the best of your knowledge.

  • Does not infringe another person’s rights.

  • Is not unlawful, misleading, abusive, defamatory, obscene, threatening or harmful.

  • Does not include malware, viruses or harmful code.

  • Does not impersonate another person or business.

We may remove, edit, refuse or moderate submitted content at our discretion.

18. Errors and Inaccuracies

Occasionally, the website may contain typographical errors, inaccurate information or omissions relating to product descriptions, prices, promotions, availability, shipping charges, delivery estimates or product specifications.

FERMOR reserves the right to correct such errors, update information, change prices, cancel affected orders or modify content at any time, including after an order has been placed. If a payment has been received for an order that is cancelled due to an error, we will process an eligible refund in accordance with applicable law.

19. Prohibited Uses

You may use the FERMOR website only for lawful purposes. You must not:

  • Violate any applicable law, regulation or third-party right.

  • Use the Services for fraud, unlawful resale, or unauthorised commercial purposes.

  • Submit false, misleading or incomplete information.

  • Attempt to interfere with website security or functionality.

  • Upload viruses, malware or harmful code.

  • Harvest or collect personal information of other users.

  • Send spam, phishing messages, chain letters or unauthorised promotions.

  • Use bots, crawlers, scrapers, automated tools or artificial-intelligence agents to access, extract, copy or interact with the Services without written authorisation.

  • Circumvent security, authentication, robots.txt restrictions, CAPTCHAs or access-control measures.

  • Impersonate FERMOR, an employee, customer, representative or another person.

  • Use the website in a way that may damage, disable, overload or impair the Services.

We may suspend, restrict or terminate access to the Services where we reasonably believe these Terms have been violated.

20. Suspension and Termination

We may suspend, restrict, terminate or refuse access to the Services, cancel an account, reject an order or take other reasonable action where we believe that:

  • These Terms have been violated.

  • Fraud, abuse or unauthorised activity may be involved.

  • A customer has repeatedly refused COD deliveries.

  • There is a security, legal, operational or business reason to do so.

Termination does not affect any rights, obligations, liabilities or payments that arose before termination.

21. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services and website content are provided on an “as is” and “as available” basis.

FERMOR does not guarantee that the website will always be uninterrupted, secure, error-free or free from harmful components. We do not guarantee that product images, colours, sizes, descriptions or other content will be completely accurate in every circumstance.

Nothing in these Terms excludes or limits any warranty, guarantee, remedy or consumer right that cannot legally be excluded or limited under applicable law.

22. Limitation of Liability

To the fullest extent permitted by applicable law, FERMOR, its proprietor, employees, service providers, affiliates, contractors and licensors will not be liable for indirect, incidental, special, punitive or consequential loss, including loss of profit, data, goodwill, business opportunity or anticipated savings, arising from use of the Services or products purchased through the Services.

FERMOR’s liability will not be excluded where liability cannot legally be excluded under applicable law, including for fraud, wilful misconduct, or consumer rights that cannot be waived.

Nothing in these Terms is intended to limit your rights under applicable consumer-protection law.

23. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless FERMOR, its proprietor, employees, contractors, service providers, affiliates and partners from losses, claims, liabilities, costs and expenses arising from:

  • Your breach of these Terms.

  • Your misuse of the Services.

  • Your violation of applicable law.

  • Your infringement of another person’s rights.

  • False or misleading information submitted by you.

24. Governing Law and Jurisdiction

These Terms and any dispute arising from or relating to the Services, products or orders will be governed by the laws of India.

Subject to applicable consumer-protection law, courts located in [INDIA] will have jurisdiction over disputes arising under these Terms.

Nothing in this clause limits a consumer’s right to approach any consumer forum, authority or court having jurisdiction under applicable law.

25. Changes to These Terms

FERMOR may update these Terms of Service from time to time. The revised version will be posted on this page with an updated “Last updated” date.

Your continued use of the Services after revised Terms are posted means that you accept those revised Terms, to the extent permitted by applicable law.

26. Grievance and Contact Information

For order support, cancellations, returns, exchanges, refunds, complaints or questions about these Terms, contact:

FERMOR Customer Support
Email: support@fermor.co.in
Phone/WhatsApp: [+91 7703963793]
Business Address: [S 41, PARAM PURI, UTTAM NAGAR, NEW DELHI 110059]

Grievance Officer: [KUSHAL BANSAL]
Email: support@fermor.co.in
Phone: [+91 7703963793]

We aim to acknowledge customer complaints within 48 hours and work toward resolution within the time permitted by applicable law.