Return Policy

We accept a return or replacement only when the item you received is wrong, damaged or defective, and you report it within 3 days of delivery. This is because every FERMOR product is worn next to the skin.

1. What we accept

•      A wrong item (different product, size or colour from your order).

•      A damaged item (torn, cut, stained or broken on arrival).

•      A defective item (manufacturing fault).

You must report it within 3 days of delivery, as described in section 4.

2. What we do not accept

•      Change of mind, or a different size, colour or fit than you expected. We do not offer size exchanges.

•      Any product whose hygiene seal or packaging has been opened, except wrong, damaged or defective items.

•      Used, washed, altered or damaged-after-delivery items, or items with tags or labels removed.

•      Claims without photos and an unboxing video.

•      Products not bought from fermor.co.in.

3. All products are hygiene products

Shapewear, hosiery, thermal wear, adhesive bras, nipple covers and body tapes are all treated as hygiene products. Once the seal is opened, the product cannot be returned, except for wrong, damaged or defective items.

4. How to report a problem

1.     Within 3 days of delivery, email support@fermor.co.in or WhatsApp +91 7703963793.

2.     Send your order number, your name and phone number.

3.     Send clear photos of the product, the packaging and the shipping label.

4.     Send an unboxing video: one continuous video from opening the sealed parcel to showing the problem.

We reply within 2 working days (Monday to Friday, 10 AM to 6 PM).

5. What you get

We send a replacement of the same product, size and colour if it is in stock. If it is not in stock, we refund you. We arrange the reverse pickup at no cost to you. Please keep the product with its original packaging until it is picked up.

6. Refunds

Refunds go to your original payment method within 5-7 working days after we receive and check the item. If you paid part of the amount in cash on delivery, we refund it by bank transfer or UPI to the account you give us. For Partial COD orders we refund the online part and any balance you paid on delivery.

7. Cancelling an order

You can cancel an order before it is dispatched by writing to support@fermor.co.in or WhatsApp +91 7703963793. We refund the full amount paid within 5-7 working days. After dispatch an order cannot be cancelled. For Partial COD orders refused or cancelled after dispatch, see the Shipping Policy (section 7).

8. Your legal rights

This policy does not affect your rights under the Consumer Protection Act, 2019 and other applicable laws.

9. Contact

Fermor & Co, S-41, Gali No. 18, Ground Floor, Param Puri, Uttam Nagar, New Delhi 110059. Email: support@fermor.co.in. Call or WhatsApp: +91 7703963793. Monday to Friday, 10 AM to 6 PM.